Privacy Policy

Better Than Par Pty Ltd (“Better Than Par”, “BTP”, “we”, “our” or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Policy applies to all personal information collected through:

• betterthanpar.com.au
• Better Than Par memberships
• competition registrations
• event participation
• promotional giveaways
• customer enquiries
• social media interactions
• newsletters
• sponsorship activities
• any other Better Than Par services.

By using our Website or Services you consent to the handling of your personal information as described in this Policy.

Depending on the service you use, Better Than Par may collect:

Personal Information

• Full name
• Date of birth
• Residential address
• Postal address
• Email address
• Telephone number
• Emergency contact details
• Golf Australia Handicap number
• Golf club membership details

Competition Information

• Competition registrations
• Golf scores
• Competition history
• Prize claims
• Handicap history (where required)
• Tee time registrations

Payment Information

Where purchases are made, payment information is processed securely by our payment provider.

Better Than Par generally does not store complete credit card information on its own systems.

Technical Information

When you use our Website we may automatically collect:

• IP address
• browser type
• operating system
• device information
• pages visited
• session duration
• cookies
• referral URLs
• approximate geographic location derived from IP.

We collect information when you:

• create an account;
• purchase a membership;
• register for competitions;
• submit golf scores;
• participate in promotions;
• subscribe to newsletters;
• contact customer support;
• visit our Website;
• enter giveaways;
• communicate through social media;
• interact with sponsors where authorised.

Information may also be collected from:

• Golf Australia (where authorised);
• Host Golf Clubs;
• event organisers;
• payment providers;
• publicly available sources where lawful.

We collect personal information to:

• administer memberships;
• verify eligibility;
• confirm Golf Australia Handicap details;
• manage competitions;
• administer prize giveaways;
• communicate with members;
• improve our Website;
• investigate suspected fraud;
• comply with legal obligations;
• process payments;
• provide customer support;
• market our services where consent has been provided.

We only collect information reasonably necessary for these purposes.

Better Than Par may send you marketing communications relating to:

• upcoming competitions;
• promotions;
• golf events;
• sponsor offers;
• new products;
• membership benefits.

You may opt out of receiving marketing communications at any time by:

• clicking the unsubscribe link in an email;
• updating your account preferences; or
• contacting Better Than Par.

Operational communications relating to your membership or competitions may still be sent where necessary.

Better Than Par may disclose personal information to:

• Host Golf Clubs;
• Golf Australia where required;
• payment processors;
• IT service providers;
• website hosting providers;
• marketing providers;
• legal advisers;
• insurers;
• regulatory authorities;
• government agencies where required by law.

We do not sell personal information to third parties.

Some third-party service providers (such as cloud hosting, email platforms or payment processors) may store or process information outside Australia.

Where this occurs, Better Than Par will take reasonable steps to ensure that personal information receives protection consistent with Australian privacy laws.

Better Than Par takes reasonable technical and organisational measures to protect personal information from:

• unauthorised access;
• misuse;
• interference;
• loss;
• alteration;
• disclosure.

Security measures may include:

• encrypted connections (SSL);
• password protection;
• secure servers;
• restricted staff access;
• monitoring for unauthorised access.

Despite these measures, no online system can be guaranteed to be completely secure.

Our Website uses cookies and similar technologies to:

• improve Website functionality;
• remember user preferences;
• analyse Website traffic;
• improve user experience;
• support security features.

You may disable cookies through your browser settings, although doing so may affect Website functionality.

You may request access to personal information we hold about you.

Requests should be submitted in writing using the contact details provided below.

Better Than Par will respond within a reasonable period, subject to any lawful grounds for refusing access under the Privacy Act 1988 (Cth).

If your personal information is inaccurate, incomplete or out of date, you may request correction.

Better Than Par will take reasonable steps to update the information where appropriate.

We retain personal information only for as long as reasonably necessary to:

• provide our Services;
• administer memberships;
• resolve disputes;
• satisfy legal obligations;
• maintain business records.

When information is no longer required it will be securely destroyed or de-identified where practicable.

During competitions and events Better Than Par may capture:

• photographs;
• video recordings;
• interviews;
• competition footage.

These materials may be used for:

• Website content;
• social media;
• promotional campaigns;
• advertising;
• news articles;
• sponsor promotions.

Where an image clearly identifies an individual and consent is required by law, Better Than Par will seek that consent or provide a reasonable opportunity to request removal where appropriate.

Better Than Par competitions and memberships are available only to persons aged 18 years and over.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a person under 18 contrary to these Terms, we will take reasonable steps to delete that information unless we are legally required to retain it.

If you believe Better Than Par has breached your privacy, you may submit a written complaint.

We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information about your privacy rights.

Better Than Par may update this Privacy Policy from time to time.

The current version will always be published on:

betterthanpar.com.au

Continued use of our Website or Services following publication of an updated Privacy Policy constitutes acceptance of the revised Policy.

Privacy enquiries, requests for access or correction, or complaints should be directed to:

Privacy Officer Better Than Par Pty Ltd Website: betterthanpar.com.au Email: privacy@betterthanpar.com.au